ORGANPARTS.INFO TERMS AND CONDITIONS
General Terms and Conditions
The contract concluded on the basis of this document is not registered (it is not subsequently accessible; the conclusion of the contract is evidenced by the order data), is concluded exclusively in electronic form, does not qualify as a written contract, is drawn up in English and does not refer to any code of conduct. If you have any questions regarding the operation of the webshop or the ordering and delivery process, please contact us using the contact details provided.
The scope of these Terms and Conditions extends to legal relationships arising on the Service Provider’s website (https://organparts.info/) and its subdomains. These Terms and Conditions may be viewed at any time on the following website (and may be downloaded and printed at any time): https://organparts.info/en/general-terms-and-conditions/.
Definitions:
User: Any natural person, legal entity or organisation that uses the Provider’s products and services or enters into a contract with the Provider.
Consumer: A natural person acting outside their profession, self-employed activity or business activity.
Business Customer: A person acting in the course of their profession, self-employed activity or business activity.
Service Provider: A natural person, legal entity or organisation without legal personality that provides information society-related services, makes services available to the User and enters into a contract with the User.
1. DETAILS OF THE SERVICE PROVIDER:
Name of the Service Provider: Pécsi Orgonaépítő Manufaktúra Kft.
Registered office of the Service Provider (also the place where complaints are handled): 7630 Pécs, Iparsziget u. 3., Hungary
Contact details of the Service Provider, regularly used email address for communication with customers: pom@pomorgona.com
Company registration / registration number of the Service Provider: 02-09-062663
Tax number of the Service Provider: 11013415-2-02
Name of the registering / licensing authority and licence number (if applicable): Company Registry of the Pécs Regional Court
Telephone number of the Service Provider: +36 72 239 603
Language of the contract: English
Name, address and email address of the hosting provider:
INFORMATIK.HU Informatikai és Szolgáltató Kft., 7761 Kozármisleny, Nárcisz utca 20., Hungary. Telephone: +36 30 620 5304. Email: info@informatik.hu
2. BASIC PROVISIONS:
2.1. Matters not regulated by these Terms and Conditions, as well as the interpretation of these Terms and Conditions, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (the “Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The mandatory provisions of the applicable legislation shall apply to the parties without any separate agreement.
2.2. These Terms and Conditions enter into force on 13 October 2026 and remain valid until revoked. The Service Provider is entitled to amend the Terms and Conditions unilaterally (reasons for amendment may include changes in legislation, business interests and company-related changes). The Service Provider publishes the amendments on the website and notifies registered Users and/or Users who have previously made purchases of the changes on the website and/or by email, following which the User is entitled to withdraw from or terminate the contract.
2.3. The Provider reserves all rights relating to the website, its individual parts and the content appearing on it, as well as the distribution of the website. Downloading, electronic storage, processing or sale of the content appearing on the website, or any part thereof, is prohibited without the Provider’s written consent.
2.4. The Service Provider sells to both Consumers and Business Customers. The webshop may therefore be used by natural persons for private purposes as well as by companies, self-employed persons, legal entities and other organisations. Company name and tax number or VAT identification number are optional fields during the ordering process.
2.5. The parties may enter into individual agreements concerning contractual terms not regulated by these Terms and Conditions.
3. REGISTRATION / PURCHASE
3.1. The User is required to provide their own truthful data when registering and/or making a purchase. If false data or data relating to another person are provided when using, ordering or subscribing to the service, the entitled party may challenge the electronic contract thus concluded before a court. If the challenge is successful, the contract becomes invalid from the time it was concluded; or, if it concealed another contract, the rights and obligations of the parties shall be assessed on the basis of the concealed contract.
3.2. The Service Provider assumes no liability for delivery delays or other problems or errors resulting from data provided incorrectly and/or inaccurately by the User.
3.3. The Service Provider shall not be liable for any damage resulting from the User forgetting their password or from unauthorised persons gaining access to it for reasons not attributable to the Service Provider (where registration is available on the website).
4. RANGE OF AVAILABLE PRODUCTS AND SERVICES
4.1. The displayed products can be ordered online through the webshop. Prices are displayed in euros (EUR) by default. If the User selects Hungarian forints (HUF) using the currency switcher, prices are displayed in HUF, converted from the EUR prices at the exchange rate set by the Service Provider; in this case the order is placed and paid in HUF. The webshop displays both gross and net prices. Shipping costs are not included in the product price and are calculated in accordance with Section 5.5.2. No separate packaging fee is charged.
4.2. In the webshop, the Service Provider provides the name and a detailed description of the products and, where possible, displays photographs of the products.
4.3. If a promotional price is introduced, the Service Provider shall fully inform Users about the promotion and its exact duration.
4.4. If, despite the Service Provider’s due care, an incorrect price is displayed in the webshop, or a price of “0” EUR or “1” EUR is displayed due to a system error, the Service Provider is not obliged to confirm the order at the incorrect price, but may reject the offer and provide confirmation at the correct price, after which the User has the right not to accept the amended offer. An incorrect price means a price at which the business operator has no contractual intention to conclude the contract. Pursuant to Act V of 2013 on the Civil Code, a contract is concluded by the mutual and concordant expression of intent of the parties. If the parties are unable to agree on the contractual terms, i.e. there is no declaration mutually and consistently expressing the parties’ intention, no validly concluded contract giving rise to rights and obligations can be deemed to exist.
5. ORDERING PROCESS
5.1. Orders are placed through a customer account. New Users create their customer account directly during the ordering process; no separate prior registration is required. Users who already have an account log in to it.
5.2. The User specifies the quantity of the product(s) they wish to purchase.
5.3. The User places the selected products in the shopping cart. The User may view the contents of the shopping cart at any time by clicking the “Cart” icon.
5.4. If you do not wish to purchase any further items, please check the quantity of the item you wish to purchase. By clicking the “X” icon, you can remove items from the shopping cart. To confirm the quantity, please click the “Update cart” button.
5.5. The User provides the delivery address. Payment may be made by bank transfer in accordance with Section 5.5.1.
5.5.1. Payment method:
Bank transfer: After receiving the order, the Provider contacts the User and sends a proforma invoice by email showing the Provider’s bank details. The transfer should only be made after the proforma invoice has been received. The User is required to transfer the amount stated on the proforma invoice to the bank account given on it within 3 days of receiving it. Once the amount has been credited to the Provider’s bank account, the User is entitled to receive the products in the manner specified by the User.
5.5.2. Shipping costs (gross amount):
Shipping costs are a flat gross amount of EUR 50.00 in all cases.
If the order is placed in Hungarian forints (HUF), the shipping cost is the HUF equivalent of EUR 50.00 at the exchange rate set by the Service Provider.
5.6. Based on the order summary and the confirmation notice, the final amount payable includes all costs. For deliveries outside the European Union, any import duties, taxes and customs clearance fees charged in the destination country are not included and are payable by the User. Pursuant to Section 6:127 of the Civil Code, the User is required to verify without delay that the quality and quantity of the ordered goods meet expectations. Delivery of the goods takes place on business days between 8:00 a.m. and 5:00 p.m.
5.7. After entering the data, the User may submit the order by clicking the “Place order” button; before doing so, however, the User once again has the opportunity to review the data entered, add a note to the order, or send us further requests relating to the order by email.
5.8. By placing the order, the User acknowledges that, pursuant to Section 15 of Government Decree No. 45/2014 (26 February) and other applicable provisions (e.g. Section 20), the order gives rise to a payment obligation.
5.9. Correction of input errors: Before completing the ordering process, the User may return to the previous stage at any time in order to correct the entered data. In particular, during the ordering process the User can view and modify the contents of the shopping cart. If the shopping cart does not contain the desired quantity, the User may enter the required quantity in the input field in the “Quantity” column and then click the “Update cart” button. If the User wishes to remove products from the shopping cart, the User clicks the “X” button. During the ordering process, the User may correct or delete the entered data at any time. Even after submitting the order, the User may have any errors corrected by telephone or email.
5.10. After submitting the order, the User receives confirmation by email. If this confirmation does not reach the User within a reasonable period appropriate to the nature of the service, but no later than 48 hours after submission of the order, the User is released from the obligation to keep the offer open and/or from the contractual obligation. The order and its confirmation are deemed to have been received by the Service Provider and the User, respectively, when they become accessible to them. The Service Provider excludes liability for the confirmation not arriving on time where the User provided an incorrect email address during registration or cannot receive messages because their mailbox is full.
5.11. The User acknowledges that the confirmation described in the previous section is merely an automatic confirmation and does not itself create a contract. The contract is concluded only when, following the automatic confirmation referred to in the previous section, the Service Provider informs the User in a further email of the details of the order and its expected fulfilment.
6. PROCESSING AND FULFILMENT OF ORDERS
6.1. Orders are processed during business hours. Orders may also be placed outside the stated processing hours; however, if an order is submitted after business hours, it will be processed on the following day. The Service Provider’s customer service will in all cases confirm electronically when the order can be fulfilled.
6.2. General fulfilment period: within 3 to 40 business days from the conclusion of the contract. For products made to order, the fulfilment period is the manufacturing time stated on the product page plus the delivery time stated there; for these products the fulfilment period may exceed 40 business days.
6.3. Under the sales contract, the Service Provider is required to transfer ownership of the goods, while the User is required to pay the purchase price and accept the goods.
6.4. If the Service Provider is unable to fulfil its contractual obligation because the product specified in the contract is unavailable, it must inform the User without delay and refund any amount paid by the User without delay.
6.5. The Service Provider informs Users that a User who fails to accept products delivered in accordance with the contract (regardless of the payment method) commits a breach of contract. Pursuant to Section 6:142 of the Civil Code, a party who causes damage to the other party through a breach of contract is liable to compensate that damage. The party is exempt from liability if it proves that the breach was caused by circumstances beyond its control that were not foreseeable at the time the contract was concluded and that it could not reasonably have been expected to avoid those circumstances or prevent the damage. Damage arising in connection with the service shall be compensated. In the event of an intentional breach of contract, the Service Provider’s full loss shall be compensated.
This means that the Service Provider will claim from Users the loss incurred in connection with procuring and storing the products as well as the shipping costs (outbound and return shipping).
The Service Provider informs Users that, in order to enforce the legal claims arising in this manner, it may engage its lawyers; accordingly, the User may also be required to pay other legal costs resulting from the breach of contract (including the fees of payment-order proceedings).
7. RIGHT OF WITHDRAWAL
7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and the provisions of Government Decree No. 45/2014 (26 February) on the detailed rules governing contracts between consumers and businesses, Users who qualify as Consumers under the Civil Code are entitled to a 14-day right of withdrawal. Business Customers, i.e. persons acting in the course of their profession, self-employed activity or business activity, are not entitled to this statutory right of withdrawal.
8. WARRANTY
Defective performance
The Service Provider performs defectively if, at the time of performance, the service does not meet the quality requirements laid down in the contract or by law. The Service Provider does not perform defectively if the entitled party knew of the defect at the time the contract was concluded or should have known of it at that time.
A Business Customer is a User acting in the course of their profession, self-employed activity or business activity.
Statutory warranty
8.1. In what cases may the User exercise statutory warranty rights?
In the event of defective performance by the Service Provider, the User may assert a statutory warranty claim against the Service Provider in accordance with the provisions of the Civil Code.
8.2. What rights does the User have under a statutory warranty claim?
The User may, at their choice, exercise the following statutory warranty claims: the User may request repair or replacement, unless fulfilment of the remedy chosen by the User is impossible or would result in disproportionately higher additional costs for the business compared with another remedy. If the User has not requested, or could not request, repair or replacement, the User may request an appropriate reduction of the price, or may repair the defect themselves or have it repaired by a third party at the business’s expense, or, in an extreme case, withdraw from the contract. The User may switch from one chosen statutory warranty right to another; however, the cost of switching is borne by the User unless the switch was justified or caused by the business.
8.3. Within what time limit may the User assert a statutory warranty claim?
The User is required to report the defect without delay after discovering it. Please note, however, that a Consumer may no longer assert statutory warranty claims after the expiry of a limitation period of two years from performance of the contract, and a Business Customer may no longer assert them after the expiry of a limitation period of one year from performance of the contract. (For products with an expiry date, the warranty claim may be asserted until the expiry date.)
8.4. Against whom may the User assert a claim for defective performance?
The User may assert a claim for defective performance against the Service Provider.
9. GENERAL PROVISIONS
9.1. The Service Provider is entitled to engage subcontractors in order to fulfil its obligations. It bears full responsibility for their unlawful conduct as if it had committed the unlawful conduct itself.
9.2. If any part of these Terms and Conditions becomes invalid, unlawful or unenforceable, this shall not affect the validity, lawfulness and enforceability of the remaining parts.
9.3. If the Service Provider does not exercise a right available to it under these Terms and Conditions, such omission shall not constitute a waiver of that right. A waiver of a right is effective only if made by an express written declaration. The fact that the Service Provider does not strictly enforce a material term or clause of these Terms and Conditions on one occasion does not mean that it waives the right to require strict compliance with that term or clause at a later time.
9.4. The Service Provider and the User shall seek to settle their disputes amicably.
9.5. The contracting parties acknowledge that the Service Provider’s webshop is operated and maintained in Hungary. As the website may also be accessed from other countries, Users expressly acknowledge that Hungarian law governs the relationship between the User and the Service Provider. For Consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded to them by the mandatory provisions of the law of the country of their habitual residence.
9.6. The Provider does not apply different general conditions of access to the products offered in the webshop for reasons related to the User’s nationality, place of residence or place of establishment.
9.7. With regard to the payment methods it accepts, the payment service provider does not apply different conditions to payment transactions based on the User’s nationality, place of residence or place of establishment, the location of the payment account, the place of establishment of the payment service provider or the place of issue of the cashless payment instrument within the European Union.
9.8. Within the internal market, the Service Provider complies with the provisions aimed at combating unjustified territorial content restrictions and other forms of discrimination based on the User’s nationality, place of residence or place of establishment, as well as with the provisions of Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.
10. COPYRIGHT, CONTENT PROTECTION AND RESERVATION OF RIGHTS
10.1. The website https://organparts.info/, its design, structure, design elements, graphic solutions, textual content, images, product descriptions, databases, editorial arrangement, layout and other content appearing on the website are protected by copyright and, where applicable, by related legal protection. Copyright protection applies to the content from the time it is created, without the need for separate registration or other formalities.
10.2. The Service Provider reserves all rights in the content displayed on the website. Merely viewing and using the website and accessing the content does not grant any licence to use the content, does not transfer any copyright-related economic rights and does not entitle any visitor, User or third party to make unauthorised use of the content.
10.3. Without the Provider’s prior, express and written consent, it is prohibited to use the content appearing on the website in whole or in part, including, without limitation:
a) copying, downloading, recording, reproducing or electronically storing it;
b) publishing it on other websites, social media, advertisements, catalogues, databases or other online or offline platforms;
c) publicly displaying, redistributing, forwarding or otherwise making it available;
d) revising, editing, modifying, translating or incorporating it into other content;
e) using it for commercial, advertising, search engine optimisation, data collection, competitive or other business purposes;
f) using it for the training, instruction, analysis or data extraction of artificial intelligence-based systems, data-mining tools, automated data-collection applications or other software solutions, unless the Service Provider has expressly consented to such use.
10.4. The prohibition set out in Section 10.3 does not affect cases of free use provided for by copyright law, in particular lawful quotation, provided that the quotation is made to the extent justified by its purpose, faithfully and with an indication of the source and, where stated, the author. Cases of free use may not be interpreted broadly and may not serve as a basis for systematic, commercially motivated or competition-oriented appropriation of the website’s content.
10.5. The legal documents available on the website – in particular the General Terms and Conditions and the Privacy Policy – are intended to inform visitors and Users. Visitors may download, store and use these documents for their own information, for the exercise of their rights and in order to understand their existing or intended legal relationship with the Service Provider. However, this provision does not entitle any visitor, User or third party to exploit these documents commercially, offer them as their own service, use them as content on another website or use them in the course of an activity competing with the Provider.
10.6. Linking to the website https://organparts.info/ is permitted provided that the link does not harm the Service Provider’s reputation, does not create the false impression that there is cooperation, endorsement, support or another business relationship between the linking person or organisation and the Service Provider, and does not constitute unlawful or unfair market conduct.
10.7. The name “https://organparts.info/”, the appearance of the website, its layout, its distinctive structural and visual elements and the signs suitable for identifying the Service Provider’s services are connected with the Service Provider’s economic activity. Unauthorised use, imitation or use of these elements in a manner that may cause confusion with the Service Provider, its services or its website, or may result in unfair exploitation of the Service Provider’s market position, is prohibited.
10.8. If a third party, without authorisation, appropriates, copies, publishes, uses for business purposes, edits, presents as its own work, uses without attribution or exploits the website’s content in the course of an activity competing with the Service Provider, the Service Provider and/or the affected author or other entitled person may take action on the basis of copyright law, the Civil Code and – where the infringement is committed by a market participant – the rules prohibiting unfair market conduct.
10.9. In the event of infringement, the Service Provider and the affected author or other rights holder may in particular assert the following claims:
a) a judicial declaration that the infringement has occurred;
b) cessation of the infringement and an injunction prohibiting the infringer from committing further infringements;
c) removal, deletion or blocking of the infringing content and restoration of the state existing before the infringement;
d) appropriate compensation and publication thereof at the infringer’s expense;
e) disgorgement of the profit obtained through the infringement;
f) payment of damages;
g) in the event of infringement of the author’s moral rights, payment of compensation;
h) provision of data relating to the infringement, in particular data concerning the nature, duration, extent, access, revenue and commercial exploitation of the infringing use;
i) reimbursement of the notarial, expert, legal, technical and other justified costs necessary to establish and eliminate the infringement.
10.10. The Service Provider expressly states that the provisions of this chapter do not constitute a contractual penalty and do not establish a contractual fine. Through these provisions, the Service Provider informs visitors and Users of the website as well as third parties of its existing copyright, civil-law and competition-law reservations. In the event of infringement, the Service Provider and/or the affected author or other entitled person shall assert their claims directly on the basis of the applicable legislation.
10.11. The Service Provider gives advance notice that, in the event of unauthorised, commercial appropriation of content or appropriation by competitors, it will take into account the seriousness, extent and repeated nature of the infringement, the nature of the use, the amount of content used, the financial advantage obtained by the infringer and any infringement of the author’s personality rights when determining its claims. In the Service Provider’s view, the appropriation of images, product descriptions, textual content, brand elements or databases for business purposes without attribution, in a competing context or in a manner capable of misleading others, constitutes a particularly serious infringement.
10.12. If an infringement is established, the Service Provider is entitled to obtain a notarial statement of facts, a screenshot, electronic preservation of evidence, an expert opinion or other evidence. The Service Provider may claim from the infringer the costs reasonably incurred in this connection in accordance with the applicable legislation.
10.13. If the infringement is committed by a company, competitor or other market participant and the appropriation of content, imitation of distinctive elements of the website, use of the Service Provider’s signs or exploitation of the Service Provider’s market performance is capable of obtaining an unfair advantage in economic competition, causing deception or a likelihood of confusion, or harming the Service Provider’s legitimate interests, the Service Provider may, in addition to copyright claims, also take action under competition law.
10.14. The reservation-of-rights clause contained in this chapter does not affect the Service Provider’s right to assert against the infringer any other civil-law, copyright, competition-law, criminal-law or other legal claims to which it is entitled by law.
Pécs, 13 October 2026
